FAQs
No. Space is limited, for access reasons no vehicles can be left within the compound overnight. Vehicle access is restricted to loading and unloading.
No. Sleeping or attempting to live from our containers would be in breach of our contract with you. Also our containers are airtight and are therefore not suitable for living, breathing items!
The storage containers do not have electricity as standard, however electricity can be provided (1 x 30amp supply, standard plug socket) at an additional cost.
Container storage – your container is available to you 24 hours a day, 365 days a year. Once you have received your main gate code there are no restrictions to times/days you can access your container.
Storage Rooms – we restrict access to the buildings to 7am to 7pm daily
Office & Warehouse rental – available 24 hours
Drop an email enquiries@greyboxselfstorage.co.uk or call us on 01163 409940. As long as the email address is recognised as one that has a live container subscription or if you call, please have your full name, address and details of the security documents you provided and we will be happy to check your details and give you the most up to date gate code.
Access is limited to you only unless you ask Grey Box Self Storage to hold a key on your behalf.
Yes, but only if there is a free storage room or container available to move too. Please “Contact Us” in this instance
Yes. A discount of 5% is applied for 3 monthly advance payments, and 15% for 12 monthly advance payments, this is applied when you place the order
Please note we CANNOT refund your upfront rent should you decide to vacate your container early.
- Leicester North
- Coventry Exhall
- Castle Donington
Toilets are available in Specialist Crafts during normal business hours if you ask politely! Or there are toilers at KFC/Morrisons on the roundabout on Waterside Road (Waterside Rd, Leicester LE5 1TL) which is 1 minute drive or 5 minutes walk.
Container storage – there are no toilet facilities available.
Storage rooms, office space and warehouse – there are toilets available in each building.
The nearest public toilet is at the Coop on Station Road/Trent Lane, which is 3 minutes walk and 30 seconds drive. (COOP Store, Station Rd, Castle Donington, DE74 2NJ)
Our sites are not manned on a daily basis so you need to have given your supplier instructions of how to access your storage.
No. Due to limited space, no parking is allowed on site. No vehicles can be left on site at anytime if you are not attending your storage room/container.
Containers and storage rooms do not have electricity as standard, however electricity can be provided in some units if there is a plug socket (1 x 30amp supply, standard plug socket) at an additional monthly cost. Please contact us for more information.
Storage Rooms (Internal Storage) are fully lit with sense lighting.
Containers do not have internal lighting.
No, we don’t have that service on site
Store Rooms – our buildings are water tight so no dampness will not be an issue.
Containers – all containers are water tight however there may be condensation which is occurs when the metal container heats and cools. We suggest keeping sensitive items away from the container edges if you feel this may be a problem. Please see FAQ “What you can Store” to check if your goods are suitable.
Please refer to our size guide for an idea of what each size of storage room or container can hold.
10ft
Dimensions
Floor Space: 70ft2 (6.55m2) Internal Depth: 9ft 4ins (2.8m) Internal Width: 7ft 8ins (2.35m) Internal Height: 7ft 10ins (2.4m)Typical Storage Contents
Small – 25sqft
Dimensions
Floor Space: 25ft2 (2.39m2) Internal Depth: 5ft (1.52m) Internal Width: 5ft (1.52m) Internal Height: 8ft 2ins (2.50m)Typical Storage Contents
Please refer to our size guide which shows what each storage room or container can hold.
10ft
Dimensions
Floor Space: 70ft2 (6.55m2) Internal Depth: 9ft 4ins (2.8m) Internal Width: 7ft 8ins (2.35m) Internal Height: 7ft 10ins (2.4m)Typical Storage Contents
Small – 25sqft
Dimensions
Floor Space: 25ft2 (2.39m2) Internal Depth: 5ft (1.52m) Internal Width: 5ft (1.52m) Internal Height: 8ft 2ins (2.50m)Typical Storage Contents
Yes if you or your company is VAT registered with the government.
VAT is shown clearly on all invoices and credit notes and these can be found in ‘My Account’ when you are logged onto our website.
Our VAT registration number is GB406204735.
No, we do not charge registration or admin’ fees.
When you make a booking, you pay a months rent in advance and a security deposit for each container and lock. The security deposit is refunded to you when you move out, provided the container is left in the same condition as when you moved in and your return the lock and keys. The security deposit is £95 per container.
By emailing via the “Contact Us” link or directly to enquiries@greyboxselfstorage.co.uk or call us on 01163 409940.
Once you are logged in go to “My Account” you can view your license and view and amend payments, contact details & payment methods.
When you become a customer and log onto our website, you can see all details we hold about you in ‘My Account’. We follow GDPR rules on holding personal data and any data we hold is to serve our business relationship only. For any information about how we treat your personal data and why we need it, please refer to our “Privacy Policy” at the bottom of the web page.
Once you are logged in go to “My Account” you can view your licence and view and amend payments, contact details & payment methods.
You need to be 18 years of age to rent a container.
If payment cannot be taken by the credit/debit card you have provided, we will immediately contact you to request you amend or change your payment method on your account.
We only take payments through our website by credit or debit card
If you do not pay after our reminders we follow a process that is outlined clearly in our ‘overdue payments – information’ page. This sets out how we will proceed and what extra charges we make.
We ALWAYS encourage customers to talk to us if you are struggling to pay your bills, we may be able to help!
The minimum length of stay is 1 month, there is no maximum.
Unfortunately not. We require photographic ID to confirm you are who you say you are for security reasons.
Passport, Driving licence, HM Armed Forces Veteran Identification Card, British Army, RAF or Navy Identification Card, CitizenCard, Proof of age card, or CPASS Proof of age card
As well as photo ID, we will also need proof of address. You can use your driving licence, provided you haven’t used it as photo ID, or a bank statement or utility bill that is less than 2 months old.
If you rent a shipping container then we DO NOT insure your contents.
Storage Rooms, Office and Warehouses: this is compulsory for our site at Coventry Exhall and is ordered at the time you place your order for a storage room. An insurance charge is applied each time you pay (monthly, 3 monthly or 12 monthly) dependent on the value of your contents.
Contents cover for Store Rooms, Offices and Warehouse cost the following and you can choose this when you make a booking
Up to £1000 worth of contents cover – £10 + VAT per month*
Up to £2000 worth of contents cover – £15 + VAT per month
Up to £10,000 worth of contents cover – £35 + VAT per month
(* £1000 content cover is our minimum allowable cover and must be paid for by all customers)
If you have your own commercial or home insurance insurance policy, then we can accept this and we will charge a £5 + VAT administration fee only every month. .
WE MUST see the following descriptions on your insurance policy for us to accept the cover
- Actual physical loss of or damage to our customers’ property caused by fire, lightning, explosion, earthquake, aircraft or articles dropped there from
- Storm, flood, bursting &/or leaking pipes, ingress of water or other liquid substance
- Moth, insect or vermin from an external cause
- Theft accompanied by forcible and violent entry to or exit from the building or storage unit
- Riot, strike, civil commotion, malicious damage
- Impact by vehicle
Yes, within 24 hours typically.
As long as you have provided the correct ID, paid your first months rental and deposit, we will then approve your identification and provide details of your container and security codes within the next working 24 hours. Please note our office is only open weekdays, so if you place your order over a weekend or bank holiday please do not expect to move in until the next working day.
Containers: No. Once you have gate access & container access codes you can gain access 24/7.
Storage Rooms: 7am to 7pm everyday including weekends.
Yes you can purchase your own padlock, however we do provide a free padlock with every store room or container. The container padlock is a ‘lock box’ type lock with every container free of charge, which is the most secure way of locking your container.
Our locks are designed to fit under the welded steel lock box on your container, and have proven to be the only type of lock to deter theives.
If you need to buy a new lock, please click here to buy our recomended lock.
We DO NOT recommend you place locks on the container door handles. If you decide to use your own lock, please try and find a lock that fits under the steel lock box.
Please note, if you loose the keys to a lock we have provided, we can either get two extra keys cut for that lock, or provide you a new lock with two keys, for a charge of £25+VAT.
Please note, that if you use you own locks we also offer the following services should you loose the code or key:
We can cut off any type of lock from a door handle for a fee of £35+VAT.
If you have lost the keys to your own lock box lock, and we did not provide it, then we will need to employ a welder to cut away the lock box and your lock. This is a very expensive service as whe will then have to reweld the lock box onto the container and re paint the box. This service costs £230+VAT as we pay outside contractors to provide this service.
We provide our recommended padlock free of charge with every container rental. These locks are designed to fit under the welded steel lock box on your container, and have proven to be the only type of lock to deter theives.
If you need to buy a new lock, please click here to buy our recomended lock.
We DO NOT recommend you place locks on the container door handles. If you decide to use your own lock, please try and find a lock that fits under the steel lock box.
Please note, if you loose the keys to a lock we have provided, we can either get two extra keys cut for that lock, or provide you a new lock with two keys, for a charge of £25+VAT.
Please note, that if you use you own locks we also offer the following services should you loose the code or key:
We can cut off any type of lock from a door handle for a fee of £35+VAT.
If you have lost the keys to your own lock box lock, and we did not provide it, then we will need to employ a welder to cut away the lock box and your lock. This is a very expensive service as whe will then have to reweld the lock box onto the container and re paint the box. This service costs £230+VAT as we pay outside contractors to provide this service.
Yes you can. Just email us at enquiries@greyboxselfstorage.co.uk with your storage rool or container number and the date you are moving out. Remember we need a minimum of 30 days notice
Yes. In order to receive a full refund, we require you to leave the container clear – remove all of your items and rubbish and leave it brushed out and clean as you found it.
No sorry. You receive a discount if you entered into a longer term contract period but we do not refund long term rental should you wish to leave early. If you think you may only need short term rental then we suggest you pay monthly.
You need to give us 30 days notice via email confirming the date you will be vacating your container. By that date you need to have emptied the container, left it as you found it (clean and completely empty) and removed your padlock.
Your storage rolls over and you will be charged for the next month when its due.
Yes you can. All payments and ID uploads take place at the time you place your order. Our service is designed to be as fast and hassle free as possible.
We aim for you to have access to your container as quickly as possible and typically 24 working hours within your order being placed and paid for.
Yes, any card not issued in the UK.
All credit cards must be registered to a UK address and issued by a UK Bank
No sorry. We do not accept cash or cheque. All payments are taken automatically using the card details provided at the point of booking.
No. All payments are taken automatically using the card details you provide at the point of booking.
Yes. All rentals of storage rooms, containers, offices and warehouse space have a security deposit charge based on the type of rental and location.
We return the full deposit at the end of your rental when you leave your rental unit clean and empty, and if we have provided a padlock this must also be returned with the two keys supplied.
You pay one months storage and a security deposit based on the type and location of your rental unit.
You can choose to pay for 3 or 12 months if your prefer and gain extra discounts but we only require one months rental.
Pricing and Discounts are detailed on our Pricing and Discounts page on our website.
Please note, we charge VAT on all rental charges for containers, storage rooms, offices, warehouse space, insurance charges, wifi, ramps, electricity and locking pin purchases. No VAT is charged on security deposits.
The security deposit will be refunded provided the container is left clean and empty and the lock and keys we provide are returned.
If you rent a storage room, office or warehouse in Coventry Exhall, then there is also a charge for contents cover, which starts at £10+VAT per month.
We use a third party card processor called Stripe to take payments.
Payments are taken every month in advance following your initial order (unless you have chosen a 3 month or 12 month contract, in which case they are taken every 3 or 12 months in advance).
We charge your payment method automatically on the date of your renewal every month (or 3 or 12 months in the case of long term rentals).
Yes. Login to “My Account” and your card details can be changed by adding new or deleting old payment methods. You can update credit/debit card details or add new credit/debit card details.
Click here for step by step instructions on how to change your credit or debit card
We must have a valid payment method at all times to take your regular subscription payments. If for any reason your payment method fails, you will receive an email stating the payment has failed. If this receives no response from you we will then contact you by text. We expect this to be rectified immediately.
We process deposit refunds or any other credits or refunds back onto the payment method that is registered against your account. You can check the payment method you use by logging onto our website, going to ‘my account’ and clicking the payment methods tab. A link to payment methods is here
Security deposit refunds will be paid back within 14 days of vacating the container and leaving it clean and empty, also you will need to return the lock we supplied free of charge and at least two keys. Should the container be left dirty or full of items/waste, we will charge accordingly to clear and clean the container and take this from your deposit refund prior to the refund. If you do not return the lock and keys we will deduct the current value of this lock from your deposit.
You will also receive a credit note showing VAT where appropriate. Note: Deposits have zero rated VAT.
Security of our sites is our utmost priority. We have installed HD CCTV coverage; all sites are floodlit and the combination locks on the gates are changed regularly. We also have a security patrol who checks the gates are locked each evening.
Leicester and Castle Donington: to switch on flood lights, simply press ‘Touch’ on the lamp post and the flood lights will come on for approximately 20 minutes or they will automatically be on when it is dark.
If you rent a shipping container then we DO NOT insure your contents.
Contants cover for Storage Rooms, Office and Warehouses is compulsory for our site at Coventry Exhall and is ordered at the time you place your order for a storage room. An insurance charge is applied each time you pay (monthly, 3 monthly or 12 monthly) dependent on the value of your contents.
Contents cover for Store Rooms, Offices and Warehouse cost the following and you can choose this when you make a booking
Up to £1000 worth of contents cover – £10 + VAT per month*
Up to £2000 worth of contents cover – £15 + VAT per month
Up to £10,000 worth of contents cover – £35 + VAT per month
(* £1000 content cover is our minimum allowable cover and must be paid for by all customers)
If you have your own commercial or home insurance insurance policy, then we can accept this and we will charge a £5 + VAT administration fee only every month. .
WE MUST see the following descriptions on your insurance policy for us to accept the cover
- Actual physical loss of or damage to our customers’ property caused by fire, lightning, explosion, earthquake, aircraft or articles dropped there from
- Storm, flood, bursting &/or leaking pipes, ingress of water or other liquid substance
- Moth, insect or vermin from an external cause
- Theft accompanied by forcible and violent entry to or exit from the building or storage unit
- Riot, strike, civil commotion, malicious damage
- Impact by vehicle
For containers: We provide a padlock that fits under the lockbox. If you lose your keys we can provide 2 spare keys at a cost of £25+VAT.
If you provided the lock yourself, then we cannot help but we can cut off any type of lock from a door handle for a fee of £35+VAT. However if you have lost the keys to your own padlock locked under the lock box, then we will need to employ a welder to cut away the lock box and your lock. This is a very expensive service as whe will then have to reweld the lock box onto the container and re paint the box. This service costs £230+VAT as we pay outside contractors to provide this service.
For Access Codes: Please log onto your account to view your access code.
Combination codes for main gates: contact us on 0116 3409940 or enquiries@greyboxselfstorage.co.uk
You can run a business from your storage room, container, office or warehouse.
However for safety reasons you cannot operate machinery in a container.
Please make sure you have adequate liability insurance if you choose to work from a container.
See our site and storage rules by clicking here for more information about what you can and cant keep in your container.
Containers are ideal for storing vehicles. Please see our site and storage rules by clicking here.
Please read our site storage rules.
If you rent a shipping container then we DO NOT insure your contents and yes, if you require insuracne you will need to contact your home or commercial insurance provider.
We do provide contents cover for Storage Rooms, Office and Warehouses at Coventry Exhall
This is compulsory for our site at Coventry Exhall and is ordered at the time you place your order for a storage room. An insurance charge is applied each time you pay (monthly, 3 monthly or 12 monthly) dependent on the value of your contents.
Contents cover for Store Rooms, Offices and Warehouse cost the following and you can choose this when you make a booking
Up to £1000 worth of contents cover – £10 + VAT per month*
Up to £2000 worth of contents cover – £15 + VAT per month
Up to £10,000 worth of contents cover – £35 + VAT per month
(* £1000 content cover is our minimum allowable cover and must be paid for by all customers)
If you have your own commercial or home insurance insurance policy, then we can accept this and we will charge a £5 + VAT administration fee only every month. .
WE MUST see the following descriptions on your insurance policy for us to accept the cover
- Actual physical loss of or damage to our customers’ property caused by fire, lightning, explosion, earthquake, aircraft or articles dropped there from
- Storm, flood, bursting &/or leaking pipes, ingress of water or other liquid substance
- Moth, insect or vermin from an external cause
- Theft accompanied by forcible and violent entry to or exit from the building or storage unit
- Riot, strike, civil commotion, malicious damage
- Impact by vehicle
Yes you can.
Our sites are not manned each day. Please use the “Book Viewing” tab on our website to arrange an appointment.
You can also see photos of the interiors of the containers on this website.
